Terms of service

Effective Date: August 12, 2026

OVERVIEW

Welcome to the Spa Ceylon Malta online store (the “Site”). The Site is operated by CSDSC Ltd., a Limited Liability Company registered in Malta under company registration number C 115152, with its registered office at 114, Telghet Birkirkara, San Giljan, STJ 1144, Malta, and VAT registration number MT32738934 (“the Company”, “we”, “us”, “our”).

By accessing, browsing, or using this Site or any of our services, you (“you”, “the customer”, “the user”) agree to be bound by these Terms of Service (“Terms”) and the policies referred to within them. If you do not agree to these Terms, you should not use the Site or our services.

We may revise or update these Terms from time to time. Any updated version will be published on the Site together with the applicable effective date. Changes will not affect rights already acquired under an order unless permitted by applicable law.

This Site and transactions made through it are governed by the applicable laws of Malta and the European Union, including Maltese consumer protection, electronic commerce and data protection legislation.

1. ELIGIBILITY & ACCEPTANCE

You confirm that you are legally capable of entering into a binding agreement under applicable Maltese law or that you are using the Site with the consent and supervision of a parent or legal guardian where required.

If you use the Site on behalf of a company or other legal entity, you confirm that you have authority to act on behalf of and bind that entity.

You are responsible for ensuring that your use of the Site complies with applicable Maltese, European Union and other laws that may apply to you.

2. ACCOUNT REGISTRATION & RESPONSIBILITIES

You may be required to register an account to access certain features or services.

You must provide accurate, complete and current information and keep your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and should notify us promptly if you believe your account has been accessed or used without your permission.

We may restrict or suspend an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms.

3. PRODUCT ORDERS & AVAILABILITY

All product orders are subject to availability and our acceptance.

We may limit quantities, refuse an order or cancel an order where reasonably necessary, including where products are unavailable, there is an obvious pricing or technical error, payment cannot be authorised, fraud is suspected, or the order cannot lawfully be fulfilled.

If we cancel an order after payment has been received, the relevant amount will be refunded to the original payment method unless another method is agreed with you.

Product images are provided for reference. Packaging, presentation and colours may vary slightly from the images shown on the Site without affecting the essential characteristics of the product.

4. PRICING, TAXES & PAYMENT

Prices on the Malta Site are displayed in Euro (€) unless otherwise indicated.

Where required by law, prices displayed to consumers include applicable VAT. Our VAT registration number is MT32738934.

Any delivery charge or other mandatory charge relating to your order will be shown before you complete checkout.

Prices may change from time to time. Price changes will not normally affect an order already accepted by us.

Payments may be processed through Shopify Payments or another authorised payment service provider displayed during checkout.

You confirm that you are authorised to use the payment method submitted with your order.

5. SHIPPING & DELIVERY

Available delivery areas, delivery charges, estimated delivery times and delivery options will be shown on the Site, during checkout or in our Delivery Policy.

Delivery timelines are estimates unless a specific delivery date has been expressly agreed.

Where no separate delivery period has been agreed, goods will be delivered within the period required by applicable consumer law.

We are not responsible for delays caused solely by circumstances outside our reasonable control, but this does not affect any statutory rights you may have where goods are not delivered within the required period.

You are responsible for providing a complete and accurate delivery address and any delivery information reasonably required to complete the order.

Risk in the goods passes to you when you, or a person nominated by you other than the carrier, takes physical possession of the goods, subject to applicable law.

6. RETURNS, REFUNDS & EXCHANGES

Returns are accepted in accordance with our Returns & Refunds Policy and your rights under applicable Maltese and European Union consumer law.

If you are purchasing as a consumer, you will normally have the right to withdraw from an eligible online purchase within 14 days from the date on which you, or a person nominated by you other than the carrier, receives the goods.

Certain products may be excluded from the statutory right of withdrawal where permitted by law. This may include sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery, personalised goods, goods that deteriorate rapidly, and other legally recognised exceptions.

To exercise a statutory right of withdrawal, you must notify us clearly of your decision within the applicable withdrawal period and return the goods in accordance with the procedure set out in our Returns & Refunds Policy.

Refunds will normally be issued to the original payment method unless otherwise agreed.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been returned.

Nothing in our Returns & Refunds Policy limits your legal rights where a product is faulty, damaged, incorrectly supplied or does not conform to the contract.

7. PRODUCT INFORMATION & RESTRICTIONS

Products are intended for personal use unless otherwise agreed by us.

Customers should read product labels, ingredient lists, directions, warnings and other information supplied with the product before use.

We do not guarantee that every product will be suitable for every individual. If you have allergies, sensitivities, medical conditions or other concerns, you should review the ingredients and seek appropriate professional advice where necessary.

Unauthorised resale, export or distribution of products may be restricted where it breaches applicable law, contractual rights or intellectual property rights.

8. PROMOTIONS, DISCOUNTS & COUPONS

Promotions, discount codes, coupons and special offers are valid only during the period and subject to the conditions stated with the relevant promotion.

Unless stated otherwise, promotional codes have no cash value, may be restricted to one use per customer and may not be combined with other promotional offers.

Promotions may exclude selected products and may be subject to minimum order values or other qualifying conditions.

Free gifts and promotional products are subject to availability.

We may correct or withdraw a promotion affected by an obvious technical, pricing or publication error, subject to applicable consumer law.

9. INTELLECTUAL PROPERTY

All content on the Site, including trademarks, logos, product names, images, photographs, text, graphics, designs, videos, software and other materials, is owned by, licensed to or lawfully used by the Company or the relevant Spa Ceylon rights holders.

You may access and use the Site for personal and non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, sell, commercially exploit or otherwise use protected Site content without the prior permission of the relevant rights holder.

10. USER CONTENT

If you submit reviews, photographs, feedback, suggestions or other content to us, you confirm that you have the right to submit that content and that it does not unlawfully infringe the rights of another person.

You grant the Company a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and adapt that content for lawful business, promotional and marketing purposes, subject to applicable data protection and consumer law.

You remain responsible for the content you submit.

11. REWARDS, MARKETING, & COMMUNICATIONS

Where you choose to join a loyalty, rewards or marketing programme, your participation will be subject to the terms communicated for that programme.

Where consent is required by law, marketing communications will only be sent where the required consent or other lawful basis exists.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or through the available customer contact channels.

Opting out of marketing communications will not prevent us from sending necessary transactional, order, security, product safety or service-related communications.

Loyalty and rewards programmes may be amended or discontinued in accordance with their applicable terms and the law.

12. OPTIONAL TOOLS, THIRD-PARTY SERVICES, & APPS

The Site may use or provide access to third-party tools, applications and services, including payment gateways, ecommerce platforms, analytics services, delivery providers and other technology services.

Third-party services may be subject to their own terms and policies.

We are not responsible for failures caused solely by third-party services outside our reasonable control, except where liability cannot lawfully be excluded.

Developers, technology providers, logistics providers, payment processors and other authorised service providers may process information where necessary to provide, support or secure our services, subject to applicable contractual, confidentiality and data protection requirements.

13. THIRD-PARTY LINKS

Our Site may contain links to websites, social media platforms or resources operated by third parties.

We do not control third-party websites and are not responsible for their content, security, availability or privacy practices.

Your use of third-party websites or services may be governed by their own terms and policies.

14. USER-GENERATED CONTENT & REVIEWS

By submitting feedback, reviews, photographs, comments or suggestions (“Submissions”), you confirm that the Submission is genuine, lawful and does not infringe the rights of another person.

You grant us a non-exclusive, worldwide and royalty-free licence to use, reproduce, publish, display or adapt your Submission for lawful business and marketing purposes.

We may moderate, edit or remove content where reasonably necessary, including where content is unlawful, misleading, fraudulent, abusive, offensive, irrelevant or infringes third-party rights.

We will not knowingly present paid or incentivised reviews as independent customer reviews where doing so would breach applicable consumer law.

15. INTELLECTUAL PROPERTY & DIGITAL PRODUCTS

All Site content, trademarks and materials are owned by, licensed to or lawfully used by the Company or its licensors and are protected by applicable Maltese, European Union and international intellectual property laws.

No material may be reproduced, distributed or used commercially without the prior written consent of the relevant rights holder.

If digital products are offered through the Site, the customer will receive only the licence expressly stated for that digital product.

Unless otherwise stated, digital content provided for personal use may not be copied, resold, redistributed or commercially exploited.

16. PERSONAL DATA, PRIVACY, & DATA RETENTION

Your personal data is processed in accordance with our Privacy Policy and applicable data protection law, including the General Data Protection Regulation (GDPR) and Maltese data protection legislation.

Personal information may be processed by authorised service providers inside or outside Malta where necessary to operate the Site, process payments, fulfil orders, provide support, prevent fraud or carry out other lawful business activities.

Where personal data is transferred outside the European Economic Area, appropriate safeguards will be used where required by law.

Personal data will be retained only for as long as reasonably necessary for the purpose for which it was collected or for the period required by legal, accounting, tax, fraud prevention, dispute resolution or other legitimate requirements.

Further details regarding the personal information we collect, how it is used, your rights and how to contact us about privacy matters are provided in our Privacy Policy.

17. PROHIBITED USES

You agree not to use the Site, its content or our services:

• For any unlawful, fraudulent, malicious or abusive purpose.
• To encourage or assist another person to violate applicable law or these Terms.
• To infringe intellectual property, privacy or other legal rights.
• To harass, threaten, defame or unlawfully harm another person.
• To introduce viruses, malware or harmful code.
• To gain or attempt to gain unauthorised access to any system, account, network or data.
• To unlawfully scrape, harvest or collect data.
• For spam, phishing, impersonation or fraudulent communication.
• To interfere with the security, availability or proper operation of the Site or our systems.
• To manipulate promotions, reviews, accounts or checkout systems.
• For unauthorised commercial exploitation of the Site or its content.

18. EXPORT CONTROL & SANCTIONS

You may not use the Site, purchase products or arrange the export or resale of products in breach of applicable Maltese, European Union, United Nations or other legally binding trade restrictions, export controls or sanctions.

You are responsible for ensuring that any export, re-export, resale or use of products outside Malta complies with the laws applicable to that activity.

19. MEDICAL, CLINICAL, AND REGULATED PRODUCTS DISCLAIMER

No Medical Advice or Patient-Provider Relationship

The information, products and services made available by Spa Ceylon Malta through this Site, including product descriptions, recommendations, wellness information, text, images and communications, are provided for general wellness, lifestyle, beauty or cosmetic purposes unless expressly stated otherwise.

Nothing on this Site should be treated as medical advice, diagnosis or treatment for a medical or health condition.

You should not use information on the Site as a substitute for advice, diagnosis or treatment from an appropriately qualified healthcare professional.

Not a Licensed Healthcare Provider

Unless expressly stated and legally authorised, Spa Ceylon Malta and CSDSC Ltd. do not operate as a clinic, pharmacy, hospital, healthcare professional or licensed medical provider.

We do not provide clinical services, medical procedures, prescription medicines or regulated healthcare services through the Site unless expressly stated and legally permitted.

Regulation and Product Status

Certain products, including cosmetics, supplements, herbal products, medical devices or other regulated goods, may be subject to specific Maltese or European Union regulatory requirements.

Where a product is subject to regulatory requirements, it will only be offered where its sale through the Site is permitted under applicable law.

Approval, notification, registration or lawful sale of a product in Malta or the European Union does not mean that the product is approved or authorised in every other country.

Customer Responsibilities & Acknowledgement

When purchasing or using wellness, cosmetic, supplement or other regulated products, you acknowledge that:

• You should seek appropriate professional advice where you have a medical condition, are pregnant, are taking medication, have known allergies or have another concern relevant to product use.
• Individual reactions and results may vary.
• You should follow the warnings, directions, ingredient information, contraindications and instructions supplied with the product.
• You should discontinue use and seek appropriate advice if you experience a serious or unexpected adverse reaction.

No Guarantee and Limitation of Liability

Except for guarantees or rights required by law, we do not guarantee that a cosmetic, wellness or personal care product will produce a particular result for every individual.

To the fullest extent permitted by law, we are not responsible for loss caused by misuse of a product, failure to follow product instructions, use contrary to stated warnings or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability, product safety obligations, statutory guarantees or consumer rights where exclusion or limitation is prohibited by Maltese or European Union law.

Products Sold in Malta and the European Union

Products made available through the Malta Site are offered on the basis that they may lawfully be sold through the Site in Malta.

A product available for sale in Malta or the European Union may be subject to different legal requirements in another jurisdiction.

Customers arranging export, resale or use outside the intended market are responsible for checking the laws applicable in the destination jurisdiction.

Governmental and Regulatory Cooperation

We may cooperate with competent Maltese, European Union or other legally authorised regulatory and law enforcement authorities where required by law.

This may include providing information relating to products, orders or customers where disclosure is lawfully required.

No Doctor-Patient or Provider-Patient Relationship

No doctor-patient, provider-patient or other healthcare relationship is created by using the Site, communicating with Spa Ceylon Malta or purchasing a product through the Site.

20. CONSUMER CLAIMS & REPRESENTATIVE ACTIONS

Nothing in these Terms prevents a consumer from exercising any right to bring an individual claim, participate in an authorised representative action, use an alternative dispute resolution procedure or seek another remedy available under Maltese or European Union law.

No provision of these Terms is intended to waive a consumer right that cannot legally be waived.

21. LANGUAGE

These Terms are provided in English.

If translated versions are made available, the English version may be used as the reference version in the event of a difference in interpretation, to the extent permitted by applicable law.

22. MERGER, ACQUISITION, OR CORPORATE TRANSACTIONS

If the Company is involved in a merger, acquisition, restructuring, transfer or sale of all or part of its business, relevant customer accounts, contracts and information may be transferred as part of that transaction where permitted by law.

Any transfer of personal data will remain subject to applicable data protection requirements.

23. CHILDREN’S PRIVACY

The Site is intended for general consumer shopping and is not specifically directed at children.

We do not knowingly collect personal data from a child in circumstances where parental or guardian consent is legally required without obtaining the required consent.

If we become aware that personal information has been collected in breach of applicable requirements, we will take appropriate steps to delete or otherwise lawfully handle that information.

24. SURVIVAL OF TERMS

Provisions relating to liability, intellectual property, privacy, dispute resolution, governing law, payments and any other terms which by their nature should continue after termination will remain applicable to the extent permitted by law.

25. FORCE MAJEURE

The Company will not be liable for delay or failure to perform an obligation where that delay or failure is caused by circumstances outside its reasonable control, including natural disasters, severe weather, war, civil disturbance, strikes, major transport disruption, government restrictions, widespread telecommunications failures, power failures or similar events.

This section does not remove any statutory right you may have to cancel an order, receive a refund or seek another remedy where the applicable legal conditions are met.

26. ASSIGNMENT

The Company may assign or transfer its rights or obligations under these Terms as part of a legitimate business transfer, restructuring or similar transaction where permitted by law.

Any transfer will not reduce mandatory rights available to consumers.

You may not transfer contractual rights or obligations where doing so would materially affect our rights without our consent, except where applicable law gives you the right to do so.

27. NOTICES & COMMUNICATION

Notices and communications relating to your account or orders may be sent to the email address, telephone number or other contact information you provide to us.

General notices may also be published on the Site where appropriate.

You are responsible for keeping the contact details associated with your account or order accurate and current.

28. ENTIRE AGREEMENT & ACKNOWLEDGEMENT

These Terms, together with the policies and conditions expressly referred to in them, form the agreement governing your use of the Site and purchases made through it.

Nothing in these Terms excludes any representation, obligation or consumer right that cannot lawfully be excluded.

By using the Site or placing an order, you acknowledge that you have had the opportunity to read and understand these Terms.

29. GOVERNING LAW & DISPUTE RESOLUTION

These Terms, your use of the Site and contracts entered into through the Malta Site are governed by the laws of Malta, subject to any mandatory rights available to consumers under applicable European Union or other consumer protection law.

Where permitted by law, disputes relating to these Terms or transactions through the Site may be submitted to the competent courts of Malta.

If applicable consumer law gives you the right to bring proceedings before the courts of another competent jurisdiction, nothing in these Terms removes that right.

Consumers may also have access to applicable complaint-handling or alternative dispute resolution procedures under Maltese law.

30. CONTACT INFORMATION

For questions, concerns, complaints or legal notices relating to the Site, please contact:

Spa Ceylon Malta
CSDSC Ltd.
Company Registration Number: C 115152
VAT Registration Number: MT32738934
114, Telghet Birkirkara
San Giljan, STJ 1144
Malta
Website: www.spaceylon.mt
Email: